1. Routine check-ups in every 6 months is mandatory till the duration/validity of your purchased Dental Health Plan. 15 days of grace period will be provided to get your routine check-up done in 6 months from the date of Dental health Plan purchase or your plan will be freezed/blocked/inactivated and you may be charged a fine to activate your plan. 2. There are no age barriers; our Dental Health Plans, Offers and Membership Plans are for everyone regardless of age. 3. All pre-existing dental diseases/conditions are accepted. 4. Only the pre-fixed benefits/treatments/services mentioned in your Dental Health Plan are eligible for cashless/co-payment claims. 5. There is no waiting period. The Dental Health Plan's validity starts from the date/time of purchase and the member can avail treatment/service(s) right after their account is active. 6. Any treatment/service(s) taken apart from the purchased Dental Health Plan will be payable to the Health Service Provider directly by the Dental Health Plan holder and OrasureHealthcare will not be responsible for it. 7. OrasureHealthcare will not be responsible for the treatment/service(s) provided by our Health Service Providers. 8. If you are not satisfied by the Health Service Provider during the process of any treatment/service(s), you may choose another Health Service Provider from our panel to continue or initiate a different treatment/service(s) by raising an issue request and mentioning the reason. 9. Payment (of the mentioned benefit/treatment/service(s) under your Dental Health Plan) should be done from your account through the OHC website to the Health Service Provider after completion of the treatment/service(s). 10. If you choose a higher product/treatment/service(s) apart from those mentioned in your purchased Dental Health Plan, you will have to pay the differential/full amount directly to the Health Service Provider and OrasureHealthcare will not be responsible for it. 11. Your Dental Health Plan validity/tenure/time period duration cannot be extended; you may renew it when it expires. 12. Benefits of your Dental Health Plan can only be used by the member registered to the Dental Health Plan at the time of purchase. 13. Dental Health Plan cannot be transferred to anyone else even if the treatment/service(s) remain unused from the time of purchase. 14. In case of the death of the Dental Health Plan holder, the Dental Health Plan will be suspended and no refund or transfer will be provided whether any treatment/service(s) is availed or not. 15. You have the right to access your history/documents related to all treatment/service(s) availed in the past while your account is active. 16. Your personal details will not be shared except for the sole purpose of underwriting the proposal and/or claims settlement with OrasureHealthcare employees and Health Service Providers and with any government and/or regulatory authority when required. 17. Any person defaulting on compliance with these provisions may be liable to a penalty which may extend to 1 lakh INR.
The ORASURE HEALTHCARE website (https://www.orasurehealthcare.com/) (the “Platform”) are owned and administered by Orasure Healthcare LLP. In these terms and conditions “OrasureHealthcare”, “we”, “our”, or “us” means, collectively, Orasure Healthcare LLP. The Orasure Healthcare LLP services available through or in association with this Platform (the “Services”) apply to people who have completed the Orasure Healthcare registration process and consented to the applicable Privacy Policy and these terms and conditions (“Member” or “you”). These terms and conditions constitute a legal agreement between you and us and, together with any documents and/or additional terms that are incorporated by reference (collectively, these “Terms”), govern your access to and use of the Platform, including any functionality and Services offered on or through the Platform. BY USING THE PLATFORM OR THE SERVICES, YOU ACKNOWLEDGE, AGREE, AND REPRESENT THAT YOU: (A) HAVE READ AND UNDERSTOOD THESE TERMS; (B) AGREE TO BE BOUND BY AND TO COMPLY WITH THESE TERMS; AND (C) ARE AT LEAST 18 YEARS OLD. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM.
Platform access is available to a Member if they are (a) a client of Orasure Healthcare, an employee of a client of Orasure Healthcare or a plan member or dependant with coverage under a health and dental benefits plan administered by Orasure Healthcare, (b) a resident of India and (c) 18 years of age or older. We provide this Platform and the Services for use only by residents of India. It is not intended for use in any jurisdiction where its use is not permitted. No prescriptions, products or Services ordered through this Platform will be shipped or provided to those outside India.
The Platform is provided solely for the purposes set out in these Terms (the “Permitted Use”), including to: (a) help you gather information about the various Services offered by OrasureHealthcare through the Platform; (b) if and as permitted by OrasureHealthcare and these Terms, enable you to use the Platform and receive any Services offered to you through the Platform, including counselling and telemedicine services; (c) if applicable, facilitate any payments from you to OrasureHealthcare for your use of the Platform or the receipt of any Services through the Platform; and (d) if and as permitted by OrasureHealthcare and these Terms, provide feedback and otherwise communicate with OrasureHealthcare in connection with any Services.
You will be required to sign up for a user account (the “User Account”) and to create your own username and password login credentials (“User ID”) in order to use the Platform and receive Services. You will keep your User ID secure and will not share it with anyone else. You agree to provide true, current, complete and accurate information as requested on any registration form to which the Platform may direct you, and to update that registration information as soon as possible after any information changes. You may cancel any account for which we have incomplete or inaccurate information.
You may use the Platform only to participate in the Services. You agree that you will not: (1) access or use any part of the OrasureHealthcare Platform that is (expressly or implicitly) not intended for use by you; (2) use the Services for any unlawful purpose or in any way that interrupts, damages, impairs or renders the Services less efficient or inefficient; (3) take any action that imposes an unreasonable or disproportionately large load on the Platform; (4) penetrate or attempt to penetrate any security measures; (5) use the Services to transfer files that contain viruses or malicious software; (6) access, monitor, record or copy the accounts of other users using any automated means; (7) misrepresent your identity; (8) conduct or promote any illegal activities; (9) deep link to any portion of the Platform; (10) remove any watermarks or proprietary notices; (11) upload or distribute harmful material to minors; and (12) disseminate content that is defamatory, obscene, abusive, discriminatory or otherwise unlawful.
Our Platform and websites are secured through encryption and will allow a minimum of 128-bit encryption. We recommend using the most up-to-date browser versions. Cookies are used to maintain sessions and for analytics. You are responsible for keeping your User Account secure and for any activity that occurs under your account.
You may access third-party websites, content or services through links on the Platform. Those third-party offerings are not controlled by OrasureHealthcare and are used at your own risk.
All Content on the Platform is owned or licensed by OrasureHealthcare and is protected by intellectual property rights. Your use of the Platform does not grant you rights to the Content beyond a limited license for personal, informational use.
THE SERVICES AND ALL INFORMATION, CONTENT, AND PRODUCTS RELATED TO THE SERVICES, ARE PROVIDED ON AN "AS IS" BASIS. ORASUREHEALTHCARE DISCLAIMS ALL WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PLATFORM OR SERVICES.
You agree to indemnify, hold harmless and, at our option, defend OrasureHealthcare and related parties from any claims, liabilities, damages, losses, costs and expenses arising out of your breach of these Terms or your use of the Platform, Services or third party offerings. You hereby release OrasureHealthcare from any claims related to interactions with other users or third parties.
Membership terms, conditions, limitations and exclusions of any Membership product are detailed in the contract issued upon application approval. Membership products and services may be governed by separate contracts and local law.
When submitting a claim, you warrant that the information is true and accurate. If you provide banking information, OrasureHealthcare may deposit payments to your account. You assume responsibility for the accuracy of account information and any associated fees or holds.
Health Services are provided by independent licensed professionals ("Health Service Providers"). OrasureHealthcare is not liable for health services provided by Health Service Providers. Health Service Providers are responsible for the provision of care and OrasureHealthcare has no direct clinical oversight. The Privacy Policy governs the use and disclosure of personal information and is incorporated into these Terms.
Using online communication tools may entail risks such as poor audio/video quality, delays due to technical failures, lack of access to external health records, and potential security breaches. You accept these material risks when using the Platform.
If you are not satisfied with services or wish to report issues, contact support@orasurehealthcare.com or call 8750454846. We may investigate and may propose changes in Health Service Provider or direct you to regulatory authorities.
We may suspend or terminate your membership for violations, and you may cancel your account by requesting deletion. We may modify these Terms or the Platform at any time; posted Terms govern and you should review them regularly.
For questions: support@orasurehealthcare.com for health services and customer.service@orasurehealthcare.com for claims and eligibility, or call 8750454846. Mail: ORASURE HEALTHCARE LLP, #1072, VIVEKANAND COLONY, DR. B B RAI LANE, CIVIL LINES, JHANSI, UTTAR PRADESH 284001.