Refund Policy

If a Dental Health Plan is cancelled within 48 hours of purchase, the subscription amount is fully refunded, excluding taxes and bank charges. This is applicable only if no dental services have been availed. There will be no refund if any services have been used. After 48 hours from the date of purchase, no refund will be applicable under any circumstances, regardless of utilisation. Offers and Membership Plans once purchased are strictly non-refundable.

Members may request a plan upgrade by making an upfront payment for the higher plan, provided no dental services have been availed under the current plan. Once even a single treatment has been utilised, the plan cannot be upgraded under any circumstances.

Plan downgrades are not supported. Since there is no wallet system in place, partial refunds for the difference in plan value cannot be processed. Members are advised to choose their plan carefully at the time of purchase.

To submit a refund request, please write to us at support@orasurehealthcare.com with your registered details and reason for the request. Orasure Healthcare will make every attempt to process eligible refunds as quickly as possible. However, it may take up to 30 days for the refund to reflect in your bank account or card.

Please choose your plan carefully. Upgrades are only possible before availing any treatment, and downgrades are not permitted once a plan is purchased.